Last updated: [Insert Date]
These General Terms and Conditions of Sale govern the offer and sale of products through the website www.pasdemer.com (the “Website”).
Please read these Terms carefully before placing an order.
1. Seller Information
The products available on the Website are sold by:
CRACKERS SNC
Via Istanbul, 4
07026 Olbia (SS), Italy
Email: info@pasdemer.com
VAT Number: 02350430902
(hereinafter referred to as “Pas De Mer” or the “Seller”).
2. Scope and Users
2.1 The Website is intended exclusively for consumers.
2.2 “Consumer” means any natural person acting for purposes outside their trade, business, craft, or profession, in accordance with Directive 2011/83/EU and Italian Consumer Code.
2.3 The Seller reserves the right not to process orders placed by persons who do not qualify as consumers.
3. How to Conclude the Contract
3.1 To place an order, you must complete the electronic order form and submit it following the instructions provided on the Website.
3.2 Before submitting the order, you will be able to review:
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Product characteristics
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Total price (including taxes)
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Shipping costs
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Delivery times
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Accepted payment methods
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Information about the right of withdrawal
3.3 The contract is concluded when the Seller sends an order confirmation email.
3.4 The Seller reserves the right to refuse or cancel orders in cases of:
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Product unavailability
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Payment authorization failure
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Incomplete or incorrect information
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Suspected fraudulent activity
If payment has already been made, a full refund will be issued.
4. Product Information and Prices
4.1 Only original products are sold on the Website.
4.2 Product descriptions and images aim to be accurate; however, colors may vary depending on device settings.
4.3 Prices are indicated in Euros and include VAT where applicable.
4.4 The Seller reserves the right to modify prices at any time; however, the price charged will be the one displayed at the time of order confirmation.
5. Shipping and Delivery
5.1 Orders are shipped via trusted courier services (e.g., DHL, UPS, Poste Italiane).
5.2 Estimated delivery times:
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Italy: 1–3 business days
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European Union: 2–5 business days
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Non-EU countries: 3–8 business days
Delivery times are indicative and may vary due to force majeure or peak periods.
5.3 Shipping costs are displayed before order confirmation.
5.4 Risk of loss or damage transfers to the consumer upon delivery.
6. Payments
Accepted payment methods include:
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Credit or debit cards (Visa, Mastercard, etc.)
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PayPal
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Apple Pay
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Klarna (where available)
Payments are processed through secure and certified payment providers.
7. Right of Withdrawal (Returns)
7.1 In accordance with Directive 2011/83/EU and Legislative Decree 206/2005, consumers have the right to withdraw from the contract within 14 days from the date of receipt of the goods, without providing any reason.
7.2 To exercise the right of withdrawal, you must send a clear statement by email to: info@pasdemer.com
7.3 You must return the goods within 14 days from the communication of withdrawal.
7.4 Returned products must be:
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Unworn
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Undamaged
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Complete in all parts
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In original packaging
7.5 Return shipping costs are borne by the customer, unless otherwise specified.
7.6 The Seller may withhold reimbursement until the returned goods are received or proof of return is provided.
7.7 The refund will be issued within 14 days from the date the Seller is informed of the withdrawal, using the same payment method used for the purchase.
7.8 The right of withdrawal does not apply to:
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Sealed goods that are not suitable for return for hygiene reasons once opened
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Personalized or custom-made products
8. Exchanges
Exchanges are subject to availability.
To request an exchange, customers must contact info@pasdemer.com within 14 days of receipt.
Exchanged products must meet the same conditions required for returns.
Shipping costs for exchanges are borne by the customer unless the exchange is due to a Seller error.
9. Legal Guarantee of Conformity
All products are covered by the legal guarantee of conformity provided by Articles 128–135 of the Italian Consumer Code.
The Seller is liable for any lack of conformity existing at the time of delivery and appearing within 24 months from delivery.
In case of defective or non-conforming products, the consumer has the right to:
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Repair
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Replacement
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Price reduction
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Termination of the contract (where applicable)
10. Limited Edition Products
For limited releases or special editions, purchase limits may apply.
If orders exceed the permitted quantity per customer, the Seller reserves the right to cancel excess quantities and issue a refund.
11. Coupons and Discount Codes
Discount codes are subject to the conditions specified in the related communication.
Unless expressly stated, coupons are not cumulative.
12. Limitation of Liability
The Seller shall not be liable for delays or failures caused by events beyond its reasonable control, including force majeure events.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
13. Privacy
Personal data are processed in accordance with the Privacy Policy available on the Website.
14. Applicable Law and Jurisdiction
These Terms are governed by Italian law.
For consumers residing in the European Union, mandatory consumer protection provisions of their country of residence remain applicable.
Any dispute shall be subject to the jurisdiction of the court of the consumer’s place of residence or domicile.
15. Online Dispute Resolution (ODR)
Consumers may access the European Commission Online Dispute Resolution platform at:
https://ec.europa.eu/consumers/odr
16. Amendments
The Seller reserves the right to amend these Terms at any time.
Updated Terms will be effective from the date of publication on the Website.